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What does a Contact Center Supervisor Do?
As the Contact Center Supervisor, your role is pivotal in orchestrating resources and performing key leadership tasks. These tasks include service level adherence, case management, customer de-escalation, and quality control for our clients’ products and services. You will also coordinate the activities of our dedicated contact center representatives, ensuring an unparalleled customer experience and fostering the continuous development of our team. Your leadership will be instrumental in driving our contact center’s success and maintaining the highest standards of service for our clients.
Payrate: $20 per hour
Schedule: Monday-Friday; 11am-7pm, with rotating Saturdays (at least once a month)
Location: Onsite at our Bristol PA location.
Benefits: Full Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more.
Responsibilities:
Employment is contingent upon completing and passing a background & live scan check. MetaSource is an equal opportunity employer.
Full Time
$59k-85k (estimate)
05/02/2024
05/18/2024
metasource.com
DRAPER, UT
500 - 1,000
2007
ROBERT WARNOCK
$50M - $200M
Lending & Credit
MetaSource is a Digital Transformation Solutions provider focused on Business Process Outsourcing (BPO) / Business Process Management (BPM) services integrated with Enterprise Content Management (ECM), workflow solutions, compliance services and customer experience processes. We help our clients manage risk, improve quality, increase efficiency and realize their most important goals. Our solutions enable our clients to focus on their core business while MetaSource does the rest. Our clients are the heart of our business. MetaSource solutions and services redefine process improvement beyond sim ...
ply outsourcing. As a profit improvement partner, we leverage innovative technologies to provide meaningful and manageable solutions to our clients. These solutions help organizations in the competitive markets of mortgage, finance, banking, healthcare, retail, government and transportation navigate a wide variety of complex challenges. Our insight and agility produce results for our clients by giving them the time to focus more on their customers. Plus, our team is made up of highly engaged, knowledgeable thought leaders that are always there when you need them most. Contact us and learn why we are a true partner in collaboration. Call us today at 888-634-7684 or email us at marketing@metasource.com Looking forward to working with you!
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The following is the career advancement route for Supervisor, Contact Center positions, which can be used as a reference in future career path planning. As a Supervisor, Contact Center, it can be promoted into senior positions as an Outbound Contact Center Senior Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Supervisor, Contact Center. You can explore the career advancement for a Supervisor, Contact Center below and select your interested title to get hiring information.